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class="hover:text-primary" href="/faq">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜個人向けインターネットバンキング＞トークン（パスワード生成機）を紛失してしまったのですがどうすればよいですか。</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px text-primary __className_0b0084">Q</h1><p class="mt-4">インターネットバンキング / ワンタイムパスワード</p><h1 class="mt-2 text-26px font-bold tracking-[0.02em] md:text-32px">＜個人向けインターネットバンキング＞トークン（パスワード生成機）を紛失してしまったのですがどうすればよいですか。</h1><h1 class="mt-12 text-26px text-primary md:mt-14 __className_0b0084">A</h1><div class="contents ![overflow-wrap:anywhere] [&_*]:![overflow-wrap:anywhere]"><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active"><span class="">1.【不正利用の恐れがある場合】 トークン（パスワード生成機）を紛失された場合は、ただちにちばぎんカスタマーサポートへお申出ください。トークン（パスワード生成機）の利用停止のお手続きをとらせていただきます。</span></p></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ トークン（パスワード生成機）を再発行する場合は、当行所定の再発行手数料2,200円（税込）が必要となります。</p></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">携帯からもご利用いただけます</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active"><span class="">2.【不正利用の恐れがない場合】 ワンタイムパスワードアプリへお切替えされる場合は、ワンタイムパスワードアプリをダウンロードし、利用登録を行ってください。利用登録完了後、ワンタイムパスワードアプリをご利用いただけます。</span></p></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ 紛失されたトークン（パスワード生成機）は、アプリにお切替え後、使用できなくなります。 引き続きトークン（パスワード生成機）のご利用をご希望の場合は、上記1.のお手続きが必要です。</p></div></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/faq/369" target="_blank" rel="noopener noreferrer"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="size-6"><path fill="#04C755" fill-rule="evenodd" d="M11.975 11.229c-.047.521 0 1.233 0 1.773 0 .284.048.597-.095.806a.48.48 0 0 1-.6.17c-.237-.094-.313-.255-.313-.587V9.854c0-.313.095-.474.314-.57.333-.122.504.077.618.238.171.209 1.806 2.465 1.883 2.532v-1.792c0-.285-.029-.617.095-.787.114-.162.399-.304.646-.143.219.143.257.313.257.636v2.645c0 .588.142 1.261-.38 1.394-.286.076-.476-.114-.571-.265zm4.497 1.783c.333.018.713 0 1.046 0 .38 0 .6-.02.78.236.19.285.019.588-.19.693-.238.123-1.598.066-1.968.066-.333 0-.571-.076-.647-.36-.048-.17-.029-3.935 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