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class="hover:text-primary" href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/faq?type=hojin">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜Web-EB＞マスターユーザのログインパスワードの入力間違い・失念時の対応方法を教えてください。（マスターユーザのログインID初期化方法について教えてください。）</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px font-bold text-primary">Q</h1><p class="mt-4">インターネットバンキング / ログイン・ログアウト・パスワード・メールアドレス</p><h1 class="mt-2 text-4xl font-bold tracking-[0.02em]">＜Web-EB＞マスターユーザのログインパスワードの入力間違い・失念時の対応方法を教えてください。（マスターユーザのログインID初期化方法について教えてください。）</h1><h1 class="mt-12 text-26px font-bold text-primary md:mt-14">A</h1><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">ログインパスワードが入力間違い・失念したユーザ以外に、マスターユーザまたは管理者ユーザ（管理者権限ユーザ）の有無により対応が異なります。 【ログインパスワードの入力間違い・失念したユーザ以外に管理者権限ユーザがいる場合】</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://qa.chibabank.co.jp/2031" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">管理者権限ユーザによる他ユーザのログインパスワードの変更についてをご参照ください。（詳細はこちら）<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">【マスターユーザのログインID変更またはログインパスワードを入力間違い・失念時にマスターユーザ以外に管理者ユーザがいない場合やマスターユーザのログインIDの初期化（変更）したい場合】 最寄りの千葉銀行の支店に書面のご提出が必要です。 1.法人の本人確認資料（法人通帳または法人キャッシュカード）とお届印、ご来店者様の本人確認資料（運転免許証等）をご持参の上、ご来店してください。 2.窓口にて、以下の書類を記入・捺印し、ご提出いただきます。 「3マスターユーザ ログインIDまたはログインパスワード」に○を付けてください。 なお、同時にマスターユーザが使用するパソコンを変更する場合には、「８ 電子証明書失効」にも〇を付け、 □マスターユーザ にレ点チェックをつけます。</p></div><div class="my-6"><button class="block w-full cursor-pointer border-0 bg-transparent p-0 text-left outline-none"><div class="relative w-full overflow-hidden rounded-xl border border-solid border-borderInput"><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="h-auto w-full" style="color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FRheniKgfDug8JjwPTvxxJY&w=3840&q=75"/></div></button></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">3.窓口にて提出後、2時間程度経過しましたら、パソコンにてログイン画面の「ログインID取得」操作をします。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://qa.chibabank.co.jp/2032" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">ID・パスワード初期化の手続き後の再設定方法について<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://qa.chibabank.co.jp/2082" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">電子証明書新規発行の操作方法について<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" 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