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href="https://www.chibabank.co.jp/faq" class="min-h-[54px] grow items-center justify-center p-4 focus-ring-offset-0 hover:text-primary md:flex border-x"><span class="line-clamp-2 max-w-[calc((100vw-112px)/6)]">よくあるご質問</span></a></li><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div></ul></nav></div></div></div><div class="hidden lg:block"><nav class="border-b border-solid border-borderGray py-4 text-sm lg:border-none lg:px-14 lg:pb-8" aria-label="＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録の途中で、ロックがかかってしまったのですがどうすればよいですか。"><ol><li aria-current="false" class="inline"><a class="hover:text-primary" href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/faq">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録の途中で、ロックがかかってしまったのですがどうすればよいですか。</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px text-primary __className_0b0084">Q</h1><p class="mt-4">インターネットバンキング / ワンタイムパスワード</p><h1 class="mt-2 text-26px font-bold tracking-[0.02em] md:text-32px">＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録の途中で、ロックがかかってしまったのですがどうすればよいですか。</h1><h1 class="mt-12 text-26px text-primary md:mt-14 __className_0b0084">A</h1><div class="contents ![overflow-wrap:anywhere] [&_*]:![overflow-wrap:anywhere]"><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active"><span class="">複数回電話の受信を行った場合や、パスワードの入力を複数回間違えた場合、セキュリティの観点から、インターネットバンキングの利用を停止させていただきます。ロック解除のお手続きのため、恐れ入りますがお近くの本支店窓口までお申出ください。 【お持ち物】 本人確認書類 マイアクセスの代表口座のお届印またはキャッシュカード お通帳（発行されている場合）</span></p></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ インターネット支店をご利用のお客さまは、ちばぎんカスタマーサポート（0120-86-7889）までお電話ください。</p></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間：平日9時～21時</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div></div></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/faq/344" target="_blank" rel="noopener noreferrer"><svg 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justify-center px-4 bg-white"><div class="w-full max-w-[960px] pb-10 md:pb-14"><button class="flex cursor-pointer items-center justify-center rounded-full border border-solid border-borderDarkGray bg-white size-12 ease transition-opacity duration-200 opacity-0 fixed bottom-4 right-4 z-[5] md:bottom-6 md:right-6"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="size-6"><path fill="#D53F50" fill-rule="evenodd" d="M5.477 9.338a.75.75 0 1 0 1.046 1.074l4.725-4.601v15.466a.75.75 0 0 0 1.5 0V5.81l4.729 4.603a.75.75 0 1 0 1.046-1.075l-6.002-5.842a.75.75 0 0 0-1.046 0z" clip-rule="evenodd"></path></svg></button><nav class="border-b border-solid border-borderGray py-4 text-sm lg:border-none lg:px-14 lg:pb-8" aria-label="＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録の途中で、ロックがかかってしまったのですがどうすればよいですか。"><ol><li aria-current="false" class="inline"><a class="hover:text-primary" href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" 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