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stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/faq">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜ちばぎんアプリ＞アプリから住所・電話番号変更申込ができない／「受付不可」のメールが届いた。</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px text-primary __className_0b0084">Q</h1><p class="mt-4">ちばぎんアプリ / 住所・電話番号変更</p><h1 class="mt-2 text-4xl font-bold tracking-[0.02em]">＜ちばぎんアプリ＞アプリから住所・電話番号変更申込ができない／「受付不可」のメールが届いた。</h1><h1 class="mt-12 text-26px text-primary md:mt-14 __className_0b0084">A</h1><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">以下に該当する場合はアプリから住所・電話番号変更を申込みいただけません。窓口にてお手続きください。</p></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">無担保ローンと住宅ローン以外の融資取引、マル優、マル特、ちばぎん教育資金贈与専用口座、ちばぎん結婚/子育て資金贈与専用口座、ジュニアNISA、当座預金等のお取引がある方</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">事業用の口座をお持ちの方</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">印鑑、通帳、キャッシュカード等の紛失手続き中の方</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">15歳未満の方</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイナンバーカードと銀行に登録されている氏名が異なる方</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">区画整理等の理由で住所を変更される方</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">投資信託口座、債券口座を保有しており、当行に届出のマイナンバー（個人番号）に変更がある方</span></li></ul></div></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ 窓口でお手続きいただく際の必要書類等はこちらをご確認ください。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://qa.chibabank.co.jp/557" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">住所が変わったのですがどのような手続きが必要ですか<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※事業用の口座をお持ちの方はビジネスポータルで変更申込が可能です。申込には、事前にちばぎんビジネスID登録が必要です。ビジネスポータルでの手続きについてはこちらをご確認ください。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/hojin/services/portal/portal_function/notification" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">届出事項変更申請</a></span></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/faq/809" target="_blank" rel="noopener noreferrer"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="size-6"><path fill="#04C755" fill-rule="evenodd" d="M11.975 11.229c-.047.521 0 1.233 0 1.773 0 .284.048.597-.095.806a.48.48 0 0 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