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class="relative flex w-[-webkit-fill-available]"><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div><a href="https://sasp.mapion.co.jp/b/chibabank/" class="h-[54px] w-[-webkit-fill-available] items-center justify-center focus-ring-offset-0 hover:text-primary md:flex border-l">店舗・ATM</a></li><li class="relative flex w-[-webkit-fill-available]"><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div><a href="/faq" class="h-[54px] w-[-webkit-fill-available] items-center justify-center focus-ring-offset-0 hover:text-primary md:flex border-x">よくあるご質問</a></li><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div></ul></nav></div></div></div><div class="hidden lg:block"><nav class="border-b border-solid border-borderGray py-4 text-sm lg:border-none lg:px-14 lg:pb-8" aria-label="＜ちばぎんID＞ボタンを押しても反応しない、次のメニューに進む際にエラーになってしまいます。"><ol><li aria-current="false" class="inline"><a class="hover:text-primary" href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/faq">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜ちばぎんID＞ボタンを押しても反応しない、次のメニューに進む際にエラーになってしまいます。</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px font-bold text-primary">Q</h1><p class="mt-4">ちばぎんID / ちばぎんID全般</p><h1 class="mt-2 text-4xl font-bold tracking-[0.02em]">＜ちばぎんID＞ボタンを押しても反応しない、次のメニューに進む際にエラーになってしまいます。</h1><h1 class="mt-12 text-26px font-bold text-primary md:mt-14">A</h1><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">ボタンを押しても反応しない、次のメニューに進む際にエラーになってしまう場合は、スマートフォンの端末内に保存されているデータ（キャッシュ）を消去することで正常な動作に戻る場合があります。 ・iPhoneをお使いの場合 「設定」→「Safari」→「履歴とwebサイトデータを消去」の手順でSafariのキャッシュを消去できます。 ・androidをお使いの場合 「設定」→「アプリと通知」→ご利用しているブラウザを選択（例：Chrome）→「ストレージとキャッシュ」→「キャッシュを削除」の手順でブラウザのキャッシュを消去できます。 操作方法がご不明な場合はご利用メーカーもしくは携帯会社へお問合せのうえ、キャッシュ削除を実施してください。</p></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/faq/853" target="_blank" rel="noopener noreferrer"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" 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