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class="hover:text-primary" href="/kojin/services/account/myaccess">インターネットバンキング（ちばぎんマイアクセス）</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/kojin/services/account/myaccess/details">サービス内容詳細</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">ご利用環境</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px]"><div class="flex w-full flex-col gap-y-2"><a href="/notices/news20251001_01_001" class="flex h-10 max-w-[960px] items-center rounded-lg p-2 text-sm bg-secondary "><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" class="mr-2 size-5 shrink-0"><circle cx="10" cy="10" r="7.5" stroke="#D53F50" stroke-width="1.5"></circle><path fill="#D53F50" fill-rule="evenodd" d="M11 6.667a1 1 0 1 0-2 0v3.75a1 1 0 1 0 2 0zM10 13a1 1 0 1 0 0 2 1 1 0 0 0 0-2" clip-rule="evenodd"></path></svg><span class="line-clamp-1 text-clip">【重要】個人向けインターネットバンキングにおけるトークン（パスワード生成機）の発行手数料の改定のお知らせ（2026年4月13日（月）申込受付分から）</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="-mr-1.5 ml-auto size-5 shrink-0"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg></a></div><div class="flex items-center gap-x-4 pb-8 pt-14"><div><h1 class="text-64px font-bold tracking-[1.28px]">ご利用環境</h1></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px]"><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="ご利用いただける環境" style="scroll-margin-top:0px">ご利用いただける環境</h2></div><p class="mt-4 whitespace-pre-line">2025年10月15日現在</p></div></div><div class="my-6"><div><h4 class="font-bold">パソコン</h4><div class="mt-4 max-w-[calc(100vw-32px)] overflow-x-scroll md:hidden-scrollbar"><table class="w-full min-w-full max-w-fit table-fixed md:max-w-full"><tbody><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column !w-1/2">OS</th><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">ブラウザ種類</th></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Windows 11</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Chromium版 Microsoft Edge 136 Google Chrome 136</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Mac OS 14.0</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Safari 17.0 Google Chrome 125</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Mac OS 15.0</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Safari 18.0 Google Chrome 136</td></tr></tbody></table></div></div></div><div class="my-6"><div><h4 class="font-bold">スマートフォン</h4><div class="mt-4 max-w-[calc(100vw-32px)] overflow-x-scroll md:hidden-scrollbar"><table class="w-full min-w-full max-w-fit table-fixed md:max-w-full"><tbody><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column !w-1/2">OS</th><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">ブラウザ種類</th></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">iOS 17</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Safari</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">iOS 18</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Safari</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Android 15</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Google Chrome</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Android 16</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Google Chrome</td></tr></tbody></table></div></div></div><div class="my-6"><div><h4 class="font-bold">タブレット</h4><div class="mt-4 max-w-[calc(100vw-32px)] overflow-x-scroll md:hidden-scrollbar"><table class="w-full min-w-full max-w-fit table-fixed md:max-w-full"><tbody><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column !w-1/2">OS</th><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">ブラウザ種類</th></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">iPadOS 17</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Safari</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">iPadOS 18</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Safari</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Android 11</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Google Chrome</td></tr><tr><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell first-column !w-1/2">Android 12</td><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x !w-1/2">Google Chrome</td></tr></tbody></table></div></div></div><div class="my-6"><div class="flex w-full rounded-lg bg-white p-4 border border-solid border-borderDarkGray"><details class="w-full"><summary class="flex cursor-pointer select-none list-none focus-ring-offset-0 [&::-webkit-details-marker]:hidden"><div class="flex w-full cursor-pointer justify-between focus-ring-offset-0"><div class="flex w-full items-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" class="mr-2 size-5 shrink-0"><circle cx="10" cy="10" r="7.5" stroke="#D53F50" stroke-width="1.5"></circle><path fill="#D53F50" fill-rule="evenodd" d="M11 6.667a1 1 0 1 0-2 0v3.75a1 1 0 1 0 2 0zM10 13a1 1 0 1 0 0 2 1 1 0 0 0 0-2" clip-rule="evenodd"></path></svg><p>各OS／ブラウザでのインターネットバンキングご利用における注意点</p></div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="ml-2 flex-none self-center size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="m7 11.5 5 5 5-5"></path></svg></div></summary><div class="h-0 overflow-hidden transition-[height,opacity] duration-100 ease-in-out"><div class="w-full border-collapse bg-white"><p class="mt-6 whitespace-pre-wrap text-sm">●最新のSP（サービスパック）以外を適用しているOS／ブラウザはサポート対象外となります。OS／ブラウザのそれぞれのバージョンの最新のSP（サービスパック）にアップデートのうえ、ご利用ください。 ●各ブラウザは製品バージョンの規定値（デフォルト値）の設定にて動作確認を実施しています。 ●PDFファイルを参照する場合は、アドビシステム社の最新のAdobe Readerをインストールして使用されることを推奨します。 ●Apple社製コンピュータ（Mac）でWindowsを起動した場合はサポート対象外です。 ●Windows10はデスクトップモード（マウス・キーボード操作）のみサポート対象です。タッチパネルモード（タッチ操作）はサポート対象外です。 ●Windows10は最新バージョンWindows 10 （バージョン22H2）で動作確認済です。 ●従来版Microsoft Edgeについては2021/3/9のメーカーサポート終了に伴い、サポート対象外ブラウザとなりました。 ●Windows11は最新バージョンWindows 11 （バージョン22H2）で動作確認済です。</p></div></div></details></div></div><div class="my-6"><div class="flex w-full rounded-lg bg-white p-4 border border-solid border-borderDarkGray"><details class="w-full"><summary class="flex cursor-pointer select-none list-none focus-ring-offset-0 [&::-webkit-details-marker]:hidden"><div class="flex w-full cursor-pointer justify-between focus-ring-offset-0"><div class="flex w-full items-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" class="mr-2 size-5 shrink-0"><circle cx="10" cy="10" r="7.5" stroke="#D53F50" stroke-width="1.5"></circle><path fill="#D53F50" fill-rule="evenodd" d="M11 6.667a1 1 0 1 0-2 0v3.75a1 1 0 1 0 2 0zM10 13a1 1 0 1 0 0 2 1 1 0 0 0 0-2" clip-rule="evenodd"></path></svg><p>スマートフォン等でインターネットバンキングをご利用になる場合の注意点</p></div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="ml-2 flex-none self-center size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="m7 11.5 5 5 5-5"></path></svg></div></summary><div class="h-0 overflow-hidden transition-[height,opacity] duration-100 ease-in-out"><div class="w-full border-collapse bg-white"><p class="mt-6 whitespace-pre-wrap text-sm">●標準ブラウザ（スマートフォン、タブレットに初期搭載されているブラウザ）以外ではご利用いただけない場合があります。</p></div></div></details></div></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">ちばぎんアプリ・インターネットバンキングに関する基本的な操作方法に関するお問い合わせは下記のヘルプデスクへお問い合わせください。 </p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">お問い合わせのガイダンスの中で、上記に関するお問い合わせを選択された場合、ちばぎんアプリ・インターネットバンキングヘルプデスクへ転送いたします</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div><div class="mt-6"><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんアプリ・インターネットバンキングヘルプデスク</h4><div class="text-36px font-bold text-primary">0120-78-9619</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">ちばぎんアプリ・通帳アプリ・ちばぎんマイポスト・個人向けインターネットバンキングの手続き・操作に関するお問い合わせ</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-78-9619"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div><div class="mt-6"><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">海外からの通話などフリーダイヤルをご利用いただけない場合</h4><div class="text-36px font-bold text-primary">050-3355-1709</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">通話料はお客さまのご負担となります。</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:050-3355-1709"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="mailto:myaccess@chibabank.co.jp" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">メールでのお問い合わせはこちら</a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※インターネットバンキング（投資信託取引を除く）・ちばぎんアプリ・通帳アプリ・ちばぎんマイポスト・ちばぎんIDの手続き・操作に関するメールでのお問い合わせ以外はお答えできません。前述以外のお問い合わせのメールをいただいても、メールの返信はいたしかねます。 ※電子メールでの回答は、内容によって数日かかる場合がございます。また、お問い合わせ内容により、電話でのご回答になる場合がございます。</p></div><h2 class="mt-12 text-22px font-bold md:mt-14 md:text-28px">キャンペーン・プラン</h2><div class="mt-6"><div class="w-full h-[calc(370px+24px+40px)] md:h-[calc(334px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px] py-12 md:py-14"><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">関連ブログ</h2><div class="w-full h-[calc(370px+24px+40px)] md:h-[calc(334px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">セミナー・イベント</h2><div class="w-full h-[calc(221px + 24px + 40px)] md:h-[calc(259px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">よくあるご質問</h2><div class="w-full min-h-auto"><div class="flex h-[92px] items-center justify-center"><p class="text-center">現在、ご利用環境に関連するよくあるご質問はございません</p></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:ml-0 md:text-28px md:tracking-[0.56px]">関連リンク</h2><div class="w-full h-[calc(170px + 24px + 40px)] md:h-[calc(186px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div></div></div><div class="flex justify-center px-4 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