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justify-center px-4 bg-white"><div class="w-full max-w-[672px] pb-12 pt-8 md:pb-14 lg:pt-0"><h1 class="text-4xl font-bold tracking-[0.56px]">チャットサポートに関する注意事項</h1><div class="contents ![overflow-wrap:anywhere] [&_*]:![overflow-wrap:anywhere]"><div class="my-6"><div class="pt-6 md:pt-8"><h2 class="text-22px font-bold md:text-28px" id="個人情報の取扱いについて" style="scroll-margin-top:0px">個人情報の取扱いについて</h2><p class="mt-4 whitespace-pre-line"><span class="">本サービスでは、お客さまや第三者の個人情報（氏名、住所、電話番号、口座番号、パスワードなど）を入力しないようお願いいたします。当行よりお客さまやその他の方の個人情報の入力を求めることは一切ございません。 万が一、不審なメッセージや画面が表示された場合は、直ちにご利用を中止してください。</span></p></div></div><div class="my-6"><div class="pt-6 md:pt-8"><h2 class="text-22px font-bold md:text-28px" id="接続の中断について" style="scroll-margin-top:0px">接続の中断について</h2><p class="mt-4 whitespace-pre-line"><span class="">以下の場合、当行の判断でチャットを終了させていただくことがございます。</span></p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line"><span class="">当行からの回答後、3分を経過してもお客さまからの返答がない場合</span></span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line"><span class="">電話、その他の方法により対応することが適切であると当行が判断した場合</span></span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line"><span class="">1回のお問い合わせに対する対応時間が60分を超過した場合</span></span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line"><span class="">入力内容が文字化けしている、または判読できない場合</span></span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line"><span class="">当行や当行従業員への誹謗中傷や不適切な内容が含まれる場合</span></span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line"><span class="">本サービスの継続が適切でないと当行が判断した場合</span></span></li></ul></div></div><div class="my-6"><div class="pt-6 md:pt-8"><h2 class="text-22px font-bold md:text-28px" id="お問い合わせ内容について" style="scroll-margin-top:0px">お問い合わせ内容について</h2><p class="mt-4 whitespace-pre-line"><span class="">本サービスは、当行の商品やサービスに関する一般的なご質問にお答えするためのものです。 個別のお取引やご契約内容に関する詳細なご質問にはお答えできません。 本チャットは日本語でのお問い合わせを対象としております。 お客さまからの過去のチャット履歴に関するお問い合わせにはお答えできません。あらかじめご了承ください。</span></p></div></div><div class="my-6"><div class="pt-6 md:pt-8"><h2 class="text-22px font-bold md:text-28px" id="記録の取り扱いについて" style="scroll-margin-top:0px">記録の取り扱いについて</h2><p class="mt-4 whitespace-pre-line"><span class="">本サービスの内容について、当行では応対品質向上やサービス改善のために、チャットの記録を保存する場合がございます。記録された内容は、当行内部での利用に限られ、厳重に管理いたします。</span></p></div></div><div class="my-6"><div class="pt-6 md:pt-8"><h2 class="text-22px font-bold md:text-28px" id="ご利用環境について" style="scroll-margin-top:0px">ご利用環境について</h2></div></div><div class="my-6"><div><h4 class="font-bold"></h4><div class="mt-4 max-w-[calc(100vw-32px)] overflow-x-scroll md:hidden-scrollbar"><table class="w-full min-w-full max-w-fit table-fixed md:max-w-full"><tbody><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column"><span class="">利用端末</span></th><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x"><span class="">パソコン、スマートフォン</span></td></tr><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column"><span class="">対応ブラウザ</span></th><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x"><span class="">Microsoft Edge、Firefox最新版、Google Chrome最新版、Safari最新版</span></td></tr></tbody></table></div></div></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ご利用環境により、チャット画面が正しく表示されない等ご利用いただけない場合がございます</p></div></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/livechat_attention" target="_blank" rel="noopener noreferrer"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="size-6"><path fill="#04C755" fill-rule="evenodd" 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