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href="https://www.chibabank.co.jp/faq" class="min-h-[54px] grow items-center justify-center p-4 focus-ring-offset-0 hover:text-primary md:flex border-x"><span class="line-clamp-2 max-w-[calc((100vw-112px)/6)]">よくあるご質問</span></a></li><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div></ul></nav></div></div></div><div class="hidden lg:block"><nav class="border-b border-solid border-borderGray py-4 text-sm lg:border-none lg:px-14 lg:pb-8" aria-label="＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録のとき、自動音声アナウンスに従ってボタンを押しても反応しないのですがなぜですか。"><ol><li aria-current="false" class="inline"><a class="hover:text-primary" href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/faq">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録のとき、自動音声アナウンスに従ってボタンを押しても反応しないのですがなぜですか。</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px text-primary __className_0b0084">Q</h1><p class="mt-4">インターネットバンキング / ワンタイムパスワード</p><h1 class="mt-2 text-26px font-bold tracking-[0.02em] md:text-32px">＜個人向けインターネットバンキング＞ワンタイムパスワードアプリの利用登録のとき、自動音声アナウンスに従ってボタンを押しても反応しないのですがなぜですか。</h1><h1 class="mt-12 text-26px text-primary md:mt-14 __className_0b0084">A</h1><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active"><span class="">いくつかの可能性が考えられます。 1.電話のキーパッドで番号を押せていない場合 ⇒アプリの「パスワード入力」画面ではなく、電話のキーパッドを表示し、番号を押してください。</span></p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/faq/327" class="underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">電話受信時のキーパッドの表示方法はこちら</a></span></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active"><span class="">2.自動音声の途中で押している場合 ⇒音声の途中では入力ができませんので、最後までアナウンスをお聞きのうえで、「ピー」という発信音の後にボタンを押してください。 3.ダイヤル回線になっている場合 ⇒お客さまがご使用の電話機が「プッシュトーン信号※」に切り替わっていない可能性があります。ダイヤル回線でプッシュトーンを発信するためには、電話がつながった後に「＊」「＃」などのボタンを押してください。 4.端末のバージョンが古い場合 ⇒最新のバージョンに更新してください。</span></p></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ ボタンを押すごとにピポパ音を発信する機能です。</p></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active"><span class="">上記の方法でもお手続きができない場合は、固定電話など他のご登録のお電話番号で電話を受信していただくか、ちばぎんカスタマーサポート（0120-86-7889）までお問い合わせください。</span></p></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート（通話料無料）</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">携帯からもご利用いただけます</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path 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