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class="hover:text-primary" href="/kojin/services/account/myaccess">インターネットバンキング（ちばぎんマイアクセス）</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/kojin/services/account/myaccess/details">サービス内容詳細</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">補償について</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px]"><div class="flex w-full flex-col gap-y-2"><a href="/notices/news20251001_01_001" class="flex h-10 max-w-[960px] items-center rounded-lg p-2 text-sm bg-secondary "><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" class="mr-2 size-5 shrink-0"><circle cx="10" cy="10" r="7.5" stroke="#D53F50" stroke-width="1.5"></circle><path fill="#D53F50" fill-rule="evenodd" d="M11 6.667a1 1 0 1 0-2 0v3.75a1 1 0 1 0 2 0zM10 13a1 1 0 1 0 0 2 1 1 0 0 0 0-2" clip-rule="evenodd"></path></svg><span class="line-clamp-1 text-clip">【重要】個人向けインターネットバンキングにおけるトークン（パスワード生成機）の発行手数料の改定のお知らせ（2026年4月13日（月）申込受付分から）</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="-mr-1.5 ml-auto size-5 shrink-0"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg></a></div><div class="flex items-center gap-x-4 pb-8 pt-14"><div><h1 class="text-64px font-bold tracking-[1.28px]">補償について</h1></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px]"><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="インターネットバンキングによる預金等の不正な払戻し被害への対応について" style="scroll-margin-top:0px">インターネットバンキングによる預金等の不正な払戻し被害への対応について</h2></div><p class="mt-4 whitespace-pre-line">当行は、2008年2月19日に全国銀行協会より公表された申し合わせ「預金等の不正な払戻しへの対応について」に沿って、次のとおり対応しております。 個人のお客さまが、インターネットバンキングによる預金等の不正払戻し被害にあわれた場合には、預金者保護法及び偽造・盗難カード被害補償の対応に準じ、当行所定の手続きに基づき、被害補償をいたします。</p></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.zenginkyo.or.jp/fileadmin/res/news/news200219_1.pdf" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">預金等の不正な払戻しへの対応について<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※1. 全国銀行協会の申し合わせ「預金等の不正な払戻しへの対応について」において、お客さまが不正な払戻し被害にあわれた日から30日後までに金融機関に通知を行う必要があるとされておりますので、ご注意ください。 ※2. お客さまの「重大な過失」または「過失」となりうる場合については、被害補償対象外、または補償額の一部減額となる場合があります。個別の事案毎にお客さまのお話を伺い、対応させていただきます。 なお、お客さまの親族等による払戻しの場合、お客さまが被害状況の説明において重要な事項について偽りの説明を行った場合には被害補償の対象とはなりません。</p></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="インターネットバンキングをより安全にご利用いただくために、ワンタイムパスワードをご利用ください" style="scroll-margin-top:0px">インターネットバンキングをより安全にご利用いただくために、ワンタイムパスワードをご利用ください</h2></div><p class="mt-4 whitespace-pre-line">当行では、インターネットバンキングの不正利用を防止しセキュリティを強化するため、「ワンタイムパスワード」を無料で提供しております。ぜひご利用ください。</p></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/myaccess/security/internet/otp/" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">ワンタイムパスワードの詳しいご案内はこちらから</a></span></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="不正使用にあわれた場合" style="scroll-margin-top:0px">不正使用にあわれた場合</h2></div><p class="mt-4 whitespace-pre-line">万が一、インターネットバンキングの不正利用により被害にあわれた場合は、お近くのちばぎんまたは下記のちばぎんカスタマーサポートまで、ご連絡ください。 2014年5月1日現在</p></div></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">ちばぎんアプリ・インターネットバンキングに関する基本的な操作方法に関するお問い合わせは下記のヘルプデスクへお問い合わせください。</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">お問い合わせのガイダンスの中で、上記に関するお問い合わせを選択された場合、ちばぎんアプリ・インターネットバンキングヘルプデスクへ転送いたします</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div><div class="mt-6"><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんアプリ・インターネットバンキングヘルプデスク</h4><div class="text-36px font-bold text-primary">0120-78-9619</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">ちばぎんアプリ・通帳アプリ・ちばぎんマイポスト・個人向けインターネットバンキングの手続き・操作に関するお問い合わせ</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-78-9619"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div><div class="mt-6"><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">海外からの通話などフリーダイヤルをご利用いただけない場合</h4><div class="text-36px font-bold text-primary">050-3355-1709</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">通話料はお客さまのご負担となります。</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:050-3355-1709"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="mailto:myaccess@chibabank.co.jp" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">メールでのお問い合わせはこちら</a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※インターネットバンキング（投資信託取引を除く）・ちばぎんアプリ・通帳アプリ・ちばぎんマイポスト・ちばぎんIDの手続き・操作に関するメールでのお問い合わせ以外はお答えできません。前述以外のお問い合わせのメールをいただいても、メールの返信はいたしかねます。 ※電子メールでの回答は、内容によって数日かかる場合がございます。また、お問い合わせ内容により、電話でのご回答になる場合がございます。</p></div><h2 class="mt-12 text-22px font-bold md:mt-14 md:text-28px">キャンペーン・プラン</h2><div class="mt-6"><div class="w-full h-[calc(370px+24px+40px)] md:h-[calc(334px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px] py-12 md:py-14"><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">関連ブログ</h2><div class="w-full h-[calc(370px+24px+40px)] md:h-[calc(334px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">セミナー・イベント</h2><div class="w-full h-[calc(221px + 24px + 40px)] md:h-[calc(259px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">よくあるご質問</h2><div class="w-full min-h-auto"><div class="flex h-[92px] items-center justify-center"><p class="text-center">現在、補償についてに関連するよくあるご質問はございません</p></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">補償について<!-- -->お問い合わせ</h2><div class="[&:not(:first-of-type)]:mt-6"><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">携帯からもご利用いただけます。(通話料無料)</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 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