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href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/kojin/services">個人：商品・サービス</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/kojin/services/account">口座開設・アプリ・インターネットバンキング</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/kojin/services/account/myaccess">インターネットバンキング（ちばぎんマイアクセス）</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/kojin/services/account/myaccess/myaccess_use">手続き・操作方法</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">ご利用再開のお手続き</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px]"><div class="flex items-center gap-x-4 pb-8 pt-14"><div><h1 class="text-64px font-bold tracking-[1.28px]">ご利用再開のお手続き</h1></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px]"><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">インターネットバンキング暗証番号またはインターネットバンキングのログオンパスワードをお忘れの場合や、パスワード相違などによりご利用停止となった場合、ご利用再開にはお手続きが必要です。 入力内容によってご利用再開のお手続きが異なりますので、以下より内容を選択し、お手続き方法をご確認ください。</p></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ ご利用停止の理由がわからない場合は、ご利用停止時にお送りしているメールをご確認ください。</p></div><div class="my-6"><div class="rounded-lg border border-solid border-borderInput bg-white p-6"><a href="#暗証番号とログオンパスワードの失念" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">暗証番号とログオンパスワードの失念</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a><a href="#ログオンパスワードの入力相違・失念" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">ログオンパスワードの入力相違・失念</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a><a href="#確認番号の入力相違" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">確認番号の入力相違</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a><a href="#ワンタイムパスワードの入力相違" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">ワンタイムパスワードの入力相違</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a><a href="#ワンタイムパスワードアプリの利用登録時に複数回電話の受信を行った" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">ワンタイムパスワードアプリの利用登録時に複数回電話の受信を行った</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a><a href="#ワンタイムパスワードアプリの利用登録時に自動音声によるパスワードの入力相違" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">ワンタイムパスワードアプリの利用登録時に自動音声によるパスワードの入力相違</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a><a href="#ご自身で「緊急利用停止」を行った場合" class="flex items-center justify-between py-2 focus-ring-offset-0"><div class="min-h-5 w-full break-all text-sm underline hover:text-primary">ご自身で「緊急利用停止」を行った場合</div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 17" class="ml-2 flex-none"><path fill="#D53F50" fill-rule="evenodd" d="M12.523 11.287a.75.75 0 0 0-1.046-1.075l-2.728 2.655v-9.72a.75.75 0 0 0-1.5 0v9.72l-2.726-2.655a.75.75 0 0 0-1.046 1.075l3.998 3.894a.75.75 0 0 0 1.047 0z" clip-rule="evenodd"></path></svg></a></div></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="暗証番号とログオンパスワードの失念" style="scroll-margin-top:0px">暗証番号とログオンパスワードの失念</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">ご契約者カードの再発行手続きを行い、暗証番号を再登録します。 お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="ログオンパスワードの入力相違・失念" style="scroll-margin-top:0px">ログオンパスワードの入力相違・失念</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="インターネットバンキングでのお手続き" style="scroll-margin-top:0px">インターネットバンキングでのお手続き</h3><p class="mt-2 whitespace-pre-line">インターネットバンキングのログオンページ右上にある「パスワードを忘れた方はこちらから」よりお手続きください。</p></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="https://www.chibabank.co.jp/kojin/services/account/myaccess/myaccess_use/link"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">ちばぎんマイアクセスログオン</span></span></a></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ご契約者カードはそのまま使えます。ただし、暗証番号を失念している場合は、ご契約者カードの再発行手続きが必要です。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/procedure/detail/lost/myaccess_card" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">再発行手続きについてはこちら</a></span></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">パスワードロックの解除が必要となります。 お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ご契約者カードはそのまま使えます。ただし、暗証番号を失念している場合は、ご契約者カードの再発行手続きとなります。</p></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="確認番号の入力相違" style="scroll-margin-top:0px">確認番号の入力相違</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="インターネットバンキングでのお手続き" style="scroll-margin-top:0px">インターネットバンキングでのお手続き</h3><p class="mt-2 whitespace-pre-line">インターネットバンキングのログオンページ右上にある「パスワードを忘れた方はこちらから」よりお手続きください。</p></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="https://www.chibabank.co.jp/kojin/services/account/myaccess/myaccess_use/link"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">ちばぎんマイアクセスログオン</span></span></a></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ご契約者カードはそのまま使えます。ただし、暗証番号を失念している場合は、ご契約者カードの再発行手続きが必要です。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/procedure/detail/lost/myaccess_card" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">再発行手続きについてはこちら</a></span></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">パスワードロックの解除が必要となります。 お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ご契約者カードはそのまま使えます。ただし、暗証番号を失念している場合は、ご契約者カードの再発行手続きとなります。</p></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="ワンタイムパスワードの入力相違" style="scroll-margin-top:0px">ワンタイムパスワードの入力相違</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">ワンタイムパスワードのロック解除が必要となります。お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="ワンタイムパスワードアプリの利用登録時に複数回電話の受信を行った" style="scroll-margin-top:0px">ワンタイムパスワードアプリの利用登録時に複数回電話の受信を行った</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">ワンタイムパスワードのロック解除が必要となります。 お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="ワンタイムパスワードアプリの利用登録時に自動音声によるパスワードの入力相違" style="scroll-margin-top:0px">ワンタイムパスワードアプリの利用登録時に自動音声によるパスワードの入力相違</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">ワンタイムパスワードのロック解除が必要となります。 お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="ご自身で「緊急利用停止」を行った場合" style="scroll-margin-top:0px">ご自身で「緊急利用停止」を行った場合</h2></div></div></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="窓口でのお手続き" style="scroll-margin-top:0px">窓口でのお手続き</h3><p class="mt-2 whitespace-pre-line">ご利用停止の解除が必要となります。 お手数ですが、以下をお持ちの上、ご来店ください。</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">マイアクセス代表口座のお届け印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">ご本人さまのお名前とご住所を確認できる書類</span></li></ul></div></div><div class="my-6"><a class="flex justify-center items-center gap-x-2 text-white bg-primary hover:bg-[#D53F50B2] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white md:mx-auto" href="http://sasp.mapion.co.jp/b/chibabank/"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">店舗・ATMのご案内はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="pointer-events-none ml-1 inline-block size-6 align-sub"><path fill="#fff" fill-rule="evenodd" d="M13.773 4a.75.75 0 0 0 0 1.5h3.666l-.443.443-5.58 5.579-.014.015-.932.933a.75.75 0 0 0 1.06 1.06l6.527-6.527.443-.442v3.666a.75.75 0 0 0 1.5 0V4.75a.75.75 0 0 0-.75-.75zM4 7.25a.75.75 0 0 0-.75.75v12c0 .414.336.75.75.75h12a.75.75 0 0 0 .75-.75v-6a.75.75 0 0 0-1.5 0v5.25H4.75V8.75H10a.75.75 0 0 0 0-1.5z" clip-rule="evenodd"></path></svg></span></span></a></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ヘルプデスク</h4><div class="text-36px font-bold text-primary">0120-78-9619</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">携帯からもご利用いただけます。(通話料無料)</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">受付時間／9:00-21:00（月～金ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">サービスの操作・手続きに関するお問い合わせ：インターネットバンキング（投資信託取引を除く）、ちばぎんアプリ、通帳アプリ、ちばぎんマイポスト、ちばぎんID</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-78-9619"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="mailto:myaccess@chibabank.co.jp" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">メールでのお問い合わせはこちら</a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※インターネットバンキング（投資信託取引を除く）・ちばぎんアプリ・通帳アプリ・ちばぎんマイポスト・ちばぎんIDの手続き・操作に関するメールでのお問い合わせ以外はお答えできません。前述以外のお問い合わせのメールをいただいても、メールの返信はいたしかねます。 ※電子メールでの回答は、内容によって数日かかる場合がございます。また、お問い合わせ内容により、電話でのご回答になる場合がございます。</p></div><h2 class="mt-12 text-22px font-bold md:mt-14 md:text-28px">キャンペーン</h2><div class="mt-6"><div class="w-full h-[calc(370px+24px+40px)] md:h-[calc(334px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px] py-12 md:py-14"><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">関連ブログ</h2><div class="w-full h-[calc(370px+24px+40px)] md:h-[calc(334px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">セミナー・イベント</h2><div class="w-full h-[calc(221px + 24px + 40px)] md:h-[calc(259px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:text-28px md:tracking-[0.56px]">よくあるご質問</h2><div class="w-full min-h-auto"><div class="flex h-[92px] items-center justify-center"><p class="text-center">現在、ご利用再開のお手続きに関連するよくあるご質問はございません</p></div></div></div><div class="mt-12 md:mt-14"><h2 class="mb-6 text-22px font-bold tracking-[0.44px] md:ml-0 md:text-28px md:tracking-[0.56px]">関連リンク</h2><div class="w-full h-[calc(170px + 24px + 40px)] md:h-[calc(186px+24px+40px)]"><div class="flex h-full items-center justify-center"><div class="h-[40px]"><div class="size-full"></div></div></div></div></div></div></div><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[960px] pb-12 md:pb-14"><div class="mt-12 md:mt-14"><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/kojin/services/account/myaccess/myaccess_use/myaccess_restart" target="_blank" rel="noopener noreferrer"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="size-6"><path fill="#04C755" fill-rule="evenodd" d="M11.975 11.229c-.047.521 0 1.233 0 1.773 0 .284.048.597-.095.806a.48.48 0 0 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