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stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/procedure/detail/lost">紛失・盗難のお手続き</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">ご契約者カード紛失時のお手続き</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] pb-12 pt-8 md:pb-14 lg:pt-0"><h1 class="text-4xl font-bold tracking-[0.56px]">ご契約者カード紛失時のお手続き</h1><p class="mt-2 text-sm text-inactive">2023.11.20</p><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">ご契約者カードを紛失（または盗難）した場合は、ただちに当行へご連絡ください。再発行手続きが必要となります。</p></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="お手続きの流れ" style="scroll-margin-top:0px">お手続きの流れ</h2></div></div></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->1</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="ちばぎんカスタマーサポートにお電話ください。" style="scroll-margin-top:0px">ちばぎんカスタマーサポートにお電話ください。</h3></div></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート（通話料無料）</h4><div class="text-36px font-bold text-primary">0120-86-7889</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間／9：00～21：00（月～金 ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">携帯からもご利用いただけます。</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-86-7889"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div><div class="mt-6"><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">フリーダイヤルをご利用いただけない場合</h4><div class="text-36px font-bold text-primary">050-3355-1709</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">受付時間／9：00～21：00（月～金 ただし銀行の休業日を除きます）</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">通話料は、お客さまのご負担となります。</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:050-3355-1709"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 1.88 0 0 1 18.118 20 15.06 15.06 0 0 1 4 5.882 1.88 1.88 0 0 1 5.882 4"></path></svg></span><span class="inline">電話をかける</span></span></a></div></div></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※平日夜間・休日はインターネットバンキングログオン画面より緊急利用停止登録を行ってください。</p></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->2</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="音声ガイダンスに従い、番号をプッシュボタンで入力してください。" style="scroll-margin-top:0px">音声ガイダンスに従い、番号をプッシュボタンで入力してください。</h3><p class="mt-2 whitespace-pre-line">サービスコード４（その他）をプッシュボタンで入力してください。</p></div></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->3</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="オペレーターにつながります。" style="scroll-margin-top:0px">オペレーターにつながります。</h3><p class="mt-2 whitespace-pre-line">「ご契約者カードを紛失」とお申し付けください。</p></div></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->4</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="電話でのお申し込みの後、照会状を郵送させていただきますので、ご本人を確認できる資料と代表口座のお届印をご持参のうえ、お近くのちばぎん窓口でお手続きください。" style="scroll-margin-top:0px">電話でのお申し込みの後、照会状を郵送させていただきますので、ご本人を確認できる資料と代表口座のお届印をご持参のうえ、お近くのちばぎん窓口でお手続きください。</h3><p class="mt-2 whitespace-pre-line">ご本人確認資料の一例</p></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">運転免許証</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">旅券（パスポート）</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">個人番号カード</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">運転経歴証明書（2012年4月1日以降交付のもの）</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">印鑑証明書および実印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">健康保険証 等</span></li></ul></div></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->5</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="お手続き後、10日前後でご契約者カード再発行登録が完了します。" style="scroll-margin-top:0px">お手続き後、10日前後でご契約者カード再発行登録が完了します。</h3><p class="mt-2 whitespace-pre-line">手続きが完了するまでの期間については、郵送や事務手続きの都合等により、10日以上かかる場合もありますので、あらかじめご了承ください。 この間、マイアクセスのご利用はできません。</p></div></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->6</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="ご自宅に「ちばぎんマイアクセスご契約者カード」が届きます。" style="scroll-margin-top:0px">ご自宅に「ちばぎんマイアクセスご契約者カード」が届きます。</h3><p class="mt-2 whitespace-pre-line">10日前後かかります。</p></div></div><div class="my-6"><h1 class="line-clamp-1 h-[52px] text-26px font-bold leading-[66px] text-primary">Step <!-- -->7</h1></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="サービス利用登録を行います。" style="scroll-margin-top:0px">サービス利用登録を行います。</h3></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/myaccess/procedure/registration/" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">サービス利用登録方法</a></span></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">2023年11月20日現在</p></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/procedure/detail/lost/myaccess_card" 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