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href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/important">ご注意・重要なお知らせ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">お客さま情報の確認に関するご協力のお願い（往復はがきをお受け取りのお客さまのご回答方法）</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] pb-12 pt-8 lg:pt-0"><h1 class="text-4xl font-bold tracking-[0.56px]">お客さま情報の確認に関するご協力のお願い（往復はがきをお受け取りのお客さまのご回答方法）</h1><div class="flex items-baseline gap-x-2.5"><p class="mt-2 text-sm text-inactive">2020.12.7</p></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">ご案内文記載の「ご提出（届出）期限」内に、（1）・（2）・（3）いずれかの方法にてご回答ください。 1）スマートフォン等によるWEB回答 以下のボタンをクリックいただき、はがきに記載のID・パスワードを入力しご回答ください。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://chibabank-aml.idgr.jp/index01" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">「お客さまの情報に関する確認事項」 WEBご回答画面はこちら<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※当行は、本お手続きに関する一部の業務（コールセンター業務、郵便物およびご回答データの取扱い等）を株式会社イセトーに委託しております。 2024年7月17日追記：現在委託先への本業務の委託は見合わせをしております。詳細は本ページ下部をご確認ください。</p></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">（2）はがきのご質問項目記入による書面回答 ご記入のうえ、往復はがきを切り取り、シールを貼り付けご返送ください。</p></div><div class="my-6"><button class="block w-full cursor-pointer border-0 bg-transparent p-0 text-left outline-none"><div class="relative w-full overflow-hidden rounded-xl border border-solid border-borderInput"><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="h-auto w-full" style="color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FetzaRVZ2gr2UaE3oH7EDv5&w=3840&q=75"/></div></button></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">（3）お電話による回答 お客さま情報確認窓口（0120-623-656）までお電話ください。 その際に、回答記入はがき（返信用）右上の10ケタの数字をお伺いしますので、お手元にご用意ください。</p></div><div class="my-6"><div class="pt-4"><h3 class="text-lg font-bold" id="ご回答にあたっての注意" style="scroll-margin-top:0px">ご回答にあたっての注意</h3><p class="mt-2 whitespace-pre-line">・本お手続きにおいて、キャッシュカードの暗証番号、インターネットバンキングの契約者番号・パスワード等をお聞きすることはございません。また、キャッシュカードの送付をお願いすることもございません。そのような依頼はすべて詐欺ですので、速やかに「お客さま情報確認窓口」またはお取引店までご連絡ください。</p></div></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">お客さま情報確認窓口</h4><div class="text-36px font-bold text-primary">0120-623-656</div><div><p class="text-xs text-inactive before:mr-[2px] before:content-['※']">お掛け間違いにより、一般の方へご迷惑をおかけする事象が発生しております。</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">ご連絡の際は、電話番号をよくお確かめのうえ、お掛け間違いのないようお願い申し上げます。</p><p class="text-xs text-inactive before:mr-[2px] before:content-['※'] mt-0.5">受付時間／平日 10:00 ～ 17:00</p></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mx-auto md:hidden" href="tel:0120-623-656"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="shrink-0 self-center"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="size-6"><path stroke="#D53F50" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.882 4h3.765l1.882 4.706-2.353 1.412a10.35 10.35 0 0 0 4.706 4.705l1.412-2.352L20 14.353v3.765A1.88 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