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xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/procedure">各種お手続き</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/procedure/detail">各種お手続き</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/procedure/detail/cashcard">キャッシュカードのお手続き</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">キャッシュカードの暗証番号をお忘れの方</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] pb-12 pt-8 md:pb-14 lg:pt-0"><h1 class="text-4xl font-bold tracking-[0.56px]">キャッシュカードの暗証番号をお忘れの方</h1><p class="mt-2 text-sm text-inactive">2023.12.6</p><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">お近くの本支店まで、下記の物をご持参いただき、窓口で再発行のお手続きをお願いします。</p></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※インターネット支店をご利用の方はちばぎんカスタマーサポートへご連絡ください。くわしくは以下をご覧ください。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="http://net.chibabank.co.jp/product/#link01" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">インターネット支店「お取引内容とご利用方法」<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※印鑑レス口座をご利用の方は以下をご覧ください。</p></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://qa.chibabank.co.jp/1325" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">＜WEB口座開設＞印鑑レス口座のキャッシュカードの暗証番号を失念してしまいました。<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 16 16" class="pointer-events-none ml-0.5 inline-block size-4 items-center align-[-2px]"><path fill="#D53F50" fill-rule="evenodd" d="M9.182 2.417a.75.75 0 0 0 0 1.5h1.84L7.436 7.505l-.013.012-.619.62a.75.75 0 1 0 1.061 1.06l4.22-4.22v1.841a.75.75 0 0 0 1.5 0V3.167a.75.75 0 0 0-.75-.75zM2.667 4.584a.75.75 0 0 0-.75.75v8c0 .414.336.75.75.75h8a.75.75 0 0 0 .75-.75v-4a.75.75 0 0 0-1.5 0v3.25h-6.5v-6.5h3.25a.75.75 0 1 0 0-1.5z" clip-rule="evenodd"></path></svg></a></span></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="再発行に必要な物" style="scroll-margin-top:0px">再発行に必要な物</h2></div></div></div><div class="my-6"><div class="break-all text-base text-active"><ul><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">現在お持ちのキャッシュカード</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">お届印</span></li><li class="mb-1 grid list-none" style="grid-template-columns:minmax(1ch, auto) 1fr"><span class="justify-self-end mx-1 font-bold md:mr-1.5">・</span><span class="whitespace-pre-line">本人確認書類（運転免許証など顔写真入りの公的証明書）※</span></li></ul></div></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※ご本人さまがカード発行機のある店舗で即時発行のお手続きをなさる場合</p></div><div class="my-6"><div><h4 class="font-bold">キャッシュカード再発行までの期間</h4><div class="mt-4 max-w-[calc(100vw-32px)] overflow-x-scroll md:hidden-scrollbar"><table class="w-full min-w-full max-w-fit table-fixed md:max-w-full"><tbody><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column">カード発行機のある店舗</th><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x">ご本人さまが来店され、本人確認書類が顔写真入りの公的証明書の場合に限り、即時発行が可能です。 それ以外の場合は、郵送扱いとなります。<p class="text-xs">※当行へのお届出住所とご持参いただいたご本人確認書類に記載されている住所が相違する場合、即時発行を行うことができない場合がございます。詳しくはお取引店、またはお近くの本支店までお尋ねください。また、土日祝日及びICカード・スーパーカードは即時再発行の取扱いができず郵送扱いとなります。</p></td></tr><tr><th class="whitespace-pre-line border border-solid p-4 text-left align-middle border-white bg-backgroundTableHeader font-bold first-column">カード発行機のない店舗</th><td class="whitespace-pre-line border border-solid p-4 text-left align-middle border-borderTableCell HeadingMultiColumnTable_not-first-column__zQ7_x">後日郵送となりますので、お手元に届くまで一週間ほどかかります。<p class="text-xs">※キャッシュカードがお手元に届くまでの期間も、通帳とお届印をお持ちいただければ、窓口でお取引いただけます。</p></td></tr></tbody></table></div></div></div><div class="my-6"><p class="text-xs text-inactive line-clamp-3 block whitespace-pre-line break-words">※カード発行機の有無は、来店される店舗に直接お問い合わせください。</p></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="暗証番号に関するよくあるご質問" style="scroll-margin-top:0px">暗証番号に関するよくあるご質問</h2></div></div></div><div class="my-6"><div class="px-2 md:px-0"><div class="whitespace-pre-line break-all border-b border-solid border-borderGray py-4 text-base text-active"><div class="flex"><div class="flex size-6 items-center justify-center text-xl text-primary __className_b9ab09 mr-2 flex-none">Q</div><h4 class="font-bold">暗証番号を教えてもらうことはできますか？</h4></div><div class="mt-2 flex"><div class="flex size-6 items-center justify-center text-xl text-primary __className_b9ab09 mr-2 flex-none">A</div><div><p>暗証番号をお教えすることはできません。 暗証番号をお忘れの際には、そのカードを無効とし、窓口で再発行の手続きを行っていただきます。</p></div></div></div><div class="whitespace-pre-line break-all border-b border-solid border-borderGray py-4 text-base text-active"><div class="flex"><div class="flex size-6 items-center justify-center text-xl text-primary __className_b9ab09 mr-2 flex-none">Q</div><h4 class="font-bold">いくつか思い当たる暗証番号があるが、暗証番号を間違えるとどうなりますか？</h4></div><div class="mt-2 flex"><div class="flex size-6 items-center justify-center text-xl text-primary __className_b9ab09 mr-2 flex-none">A</div><div><p>複数回、暗証番号を間違えられますと、防犯上の観点からキャッシュカードがご利用いただけなくなります。</p></div></div></div><div class="whitespace-pre-line break-all border-b border-solid border-borderGray py-4 text-base text-active"><div class="flex"><div class="flex size-6 items-center justify-center text-xl text-primary __className_b9ab09 mr-2 flex-none">Q</div><h4 class="font-bold">どこのお店でもキャッシュカードの再発行手続きはできますか？</h4></div><div class="mt-2 flex"><div class="flex size-6 items-center justify-center text-xl text-primary __className_b9ab09 mr-2 flex-none">A</div><div><p>どちらの店舗でもお手続きは可能です。お近くの本支店まで、お越しください。 （ただし、カード発行機のない店舗の場合は口座開設店に取次の扱いとさせていただきます。）詳しくは本ページをご覧ください。</p></div></div></div></div><a class="flex justify-center items-center gap-x-2 text-primary-dark bg-secondary hover:bg-[#E7332329] font-bold min-h-12 w-full md:max-w-[375px] rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-primary focus:ring-offset-white mt-4 md:mx-auto" href="/faq"><span class="flex max-h-[44.8px] gap-x-2 overflow-hidden leading-[1.4]"><span class="inline">よくあるご質問トップへ</span></span></a></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">2023年12月6日現在</p></div><div class="my-6"><div class=""><div class="flex flex-col gap-y-3 break-words rounded-xl border border-solid border-borderGray bg-white p-6 text-center"><h4 class="font-bold">ちばぎんカスタマーサポート</h4><div class="text-36px font-bold 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