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href="/sustainability/services/initiative">取組み</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/sustainability/services/initiative/voc">お客さまの声</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">お客さまの声</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] pb-12 pt-8 md:pb-14 lg:pt-0"><h1 class="text-4xl font-bold tracking-[0.56px]">お客さまの声</h1><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="お客さまの声を収集する仕組み" style="scroll-margin-top:0px">お客さまの声を収集する仕組み</h2></div><p class="mt-4 whitespace-pre-line">お電話のほか、店頭に「お客さまの声カード」を投函いただける専用ポストを設置しております。 お客さまからいただいたご要望やご意見をしっかりと受けとめ、商品やサービスの改善に役立てていきたいと考えています。</p></div></div><div class="my-6"><button class="block w-full cursor-pointer border-0 bg-transparent p-0 text-left outline-none"><div class="relative w-full overflow-hidden rounded-xl border border-solid border-borderInput"><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="h-auto w-full" style="color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fchiba-bank-prd.imagewave.pictures%2FJtfANhCBFYyfDwPKEZVgkV&w=3840&q=75"/></div></button></div><div class="my-6"><div class="pt-6 md:pt-8"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 24" class="mr-1 mt-[3.5px] size-6 shrink-0 md:mt-[7.5px]"><path fill="#D53F50" d="M10.635 4H19.6v6.704c0 .878-.171 1.748-.504 2.56a6.7 6.7 0 0 1-1.437 2.168 6.6 6.6 0 0 1-2.15 1.447 6.6 6.6 0 0 1-2.534.505h-2.812c-3.041-.011-5.272 1.693-5.272 5.35V24H4V10.7a6.74 6.74 0 0 1 1.945-4.737A6.6 6.6 0 0 1 10.635 4"></path></svg><h2 class="text-22px font-bold md:text-28px" id="お客さまの声への対応" style="scroll-margin-top:0px">お客さまの声への対応</h2></div><p class="mt-4 whitespace-pre-line">お客さまからいただいたご要望やご意見をもとに、商品やサービスの改善に取り組んでおります。</p></div></div><div class="my-6"><span class="group leading-[24.4px] w-fit text-sm"><a href="https://www.chibabank.co.jp/sustainability/services/initiative/voc/correspondence" class="flex underline underline-offset-2 hover:no-underline group-hover:border-b-0 group-hover:opacity-70 text-primary">お客さまの声による対応事例</a></span></div><div class="mb-6 mt-12 md:mt-14"><div style="height:162.4px"><div class="absolute right-0 mx-[calc(50%-(100dvw-var(--scrollbar-width,0px))/2)] w-dvw-no-sb"><div class="rounded-br-[32px] rounded-tl-[32px] bg-primary px-6 py-12 md:px-4 md:py-14"><div class="mx-auto md:flex md:max-w-[960px] md:items-center md:gap-14"><h2 class="min-h-[31px] whitespace-pre-line break-all text-26px font-bold text-white md:mb-0 md:flex-1 md:text-36px">ご意見・ご要望入力フォーム</h2><div class="flex flex-col gap-6 mt-12 md:mt-0 md:flex-1"><a class="flex justify-center items-center gap-x-2 border bg-white border-solid border-borderDarkGray text-primary hover:border-primary font-bold min-h-12 w-full rounded-full px-4 py-2 focus:outline-none focus:ring-[3px] focus:ring-offset-4 focus:ring-white focus:ring-offset-primary break-all bg-white" 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