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class="relative flex w-[-webkit-fill-available]"><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div><a href="https://sasp.mapion.co.jp/b/chibabank/" class="h-[54px] w-[-webkit-fill-available] items-center justify-center focus-ring-offset-0 hover:text-primary md:flex border-l">店舗・ATM</a></li><li class="relative flex w-[-webkit-fill-available]"><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div><a href="/faq" class="h-[54px] w-[-webkit-fill-available] items-center justify-center focus-ring-offset-0 hover:text-primary md:flex border-x">よくあるご質問</a></li><div class="h-[22px] self-center border-l border-solid border-[#D4D4D4]"></div></ul></nav></div></div></div><div class="hidden lg:block"><nav class="border-b border-solid border-borderGray py-4 text-sm lg:border-none lg:px-14 lg:pb-8" aria-label="＜個人向けインターネットバンキング＞インターネットバンキングにログオンできません。"><ol><li aria-current="false" class="inline"><a class="hover:text-primary" href="/">ホーム</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="false" class="inline"><a class="hover:text-primary" href="/faq">よくあるご質問トップ</a></li><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" width="1em" height="1em" class="mb-1 mr-1 inline size-4 self-center"><path stroke="#282C2E" stroke-linecap="round" stroke-linejoin="round" stroke-opacity="0.66" stroke-width="1.5" d="M6.667 11.333 10 8 6.667 4.667"></path></svg><li aria-current="page" class="inline">＜個人向けインターネットバンキング＞インターネットバンキングにログオンできません。</li></ol></nav></div><main><div class="flex justify-center px-4 bg-white"><div class="w-full max-w-[672px] mb-12 mt-8 md:mb-14 lg:mt-0"><h1 class="text-26px font-bold text-primary">Q</h1><p class="mt-4">インターネットバンキング / ログオン等でお困りのお客さまへ</p><h1 class="mt-2 text-4xl font-bold tracking-[0.02em]">＜個人向けインターネットバンキング＞インターネットバンキングにログオンできません。</h1><h1 class="mt-12 text-26px font-bold text-primary md:mt-14">A</h1><div class="my-6"><div class="w-full"><p class="whitespace-pre-line">以下より当てはまるものをご確認ください。 ＜ご契約者カードを無くしてしまった＞ ちばぎんカスタマーサポートへすみやかにご連絡ください。 インターネットバンキングをご利用いただくためにはご契約者カードの再発行手続きが必要となります。</p><div class="flex w-fit items-center pt-2"><a href="https://www.chibabank.co.jp/faq/411" class="block text-sm text-primary underline underline-offset-2 hover:no-underline hover:opacity-70">くわしくはこちら</a></div></div></div><div class="my-6"><div class="w-full"><p class="whitespace-pre-line">＜ログオンパスワードを忘れてしまった＞ ログオンパスワードの再登録手続きを行っていただく必要があります。</p><div class="flex w-fit items-center pt-2"><a href="https://www.chibabank.co.jp/faq/409" class="block text-sm text-primary underline underline-offset-2 hover:no-underline hover:opacity-70">くわしくはこちら</a></div></div></div><div class="my-6"><p class="whitespace-pre-line break-words text-base text-active">＜ログオンパスワードを複数回間違えてロックがかかってしまった＞ パスワードロック解除の手続きが必要になります。 インターネットバンキングのログオンページ右上にある「パスワードを忘れた方はこちらから」よりお手続きください。</p></div><div class="my-6"><div class="w-full"><p class="whitespace-pre-line">＜OSやブラウザ等がご利用いただける環境でない＞ ご利用いただける環境を以下よりご確認ください。</p><div class="flex w-fit items-center pt-2"><a href="https://www.chibabank.co.jp/myaccess/internet/environment/" class="block text-sm text-primary underline underline-offset-2 hover:no-underline hover:opacity-70">ご利用いただける環境</a></div></div></div><div class="my-6"><div class="w-full"><p class="whitespace-pre-line">＜ブラウザの設定で「Cookie」と「JavaScript」が有効になっていない＞ ちばぎんマイアクセス＜インターネットバンキング＞では、お取引画面の遷移における情報管理のために「クッキー（Cookie）※」を使用しています。これにより、お取引画面遷移途中の不正なアクセスを防止し、お客さまのセキュリティを確保しています。 設定方法は以下をご覧ください。</p><div class="flex w-fit items-center pt-2"><a href="https://www.chibabank.co.jp/faq/408" class="block text-sm text-primary underline underline-offset-2 hover:no-underline hover:opacity-70">設定方法</a></div></div></div><div class="my-6"><div class="w-full"><p class="whitespace-pre-line">＜ご利用停止のお申出をされている＞ インターネットバンキングのご利用再開を希望されるお客さまは、ちばぎん本支店窓口で、「ちばぎんマイアクセス申込書」により、「ご契約者カード」の再発行手続きが必要となります。 本人確認書類（運転免許証、健康保険証等）、代表口座のお届印またはキャッシュカードをお持ちのうえ、お近くのちばぎん窓口までお申出ください。</p><div class="flex w-fit items-center pt-2"><a href="https://www.chibabank.co.jp/faq/318" class="block text-sm text-primary underline underline-offset-2 hover:no-underline hover:opacity-70">くわしくはこちら</a></div></div></div><div class="grid gap-y-6"><h2 class="mt-6 text-22px font-bold tracking-[0.02em] md:mt-8 md:text-28px">この記事をシェア</h2><div class="flex gap-x-4"><a href="https://social-plugins.line.me/lineit/share?url=https://www.chibabank.co.jp/faq/419" target="_blank" rel="noopener noreferrer"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 24 25" class="size-6"><path fill="#04C755" fill-rule="evenodd" d="M11.975 11.229c-.047.521 0 1.233 0 1.773 0 .284.048.597-.095.806a.48.48 0 0 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